>> Article 10: Individual Access

10.1 Individual Access - Upon written request and assistance from O.S.S.C., an individual shall be informed of the existence, use, and disclosure of his/her personal information and shall be given access to that information.

10.2 Amendment - An individual shall be able to challenge the accuracy and completeness of the information and to have amended as appropriate.

10.3 Denial - An individual may be denied access to his/her personal information and provided a written explanation as to why if;

a) the information is prohibitively costly to provide;

b) the information contains references to other individuals;

c) the information cannot be disclosed for legal, security, or commercial proprietary reasons, and

d) the information is subject to solicitor-client or litigation privilege.

10.4 Contents of Refusal - If O.S.S.C. determines that the disclosure of personal information should be refused, O.S.S.C. must inform an individual of the following:

a) the reasons for the refusal and the provisions of the Act on which the refusal is based;

b) the name, position title, business address and business telephone number of the Privacy Officer who can answer the applicant's questions; and

c) that the individual may ask for a review within thirty (30) days of being notified of the refusal

10.5 Source - Upon request, the source of personal information shall be disclosed along with an account of third parties to whom the information may have been disclosed.

10.6 Identity - Sufficient information may be required to confirm an individual's identity prior to providing that individual an account of the existence, use, and disclosure of personal information.

10.7 Response - Requested information shall be disclosed within 30 days of receipt of the request at minimal expense for copying or no cost to the individual, unless there are reasonable grounds to extend the time limit. The requested information shall be provided in a form that is generally understandable.

10.8 Costs - Costs may only be levied if an individual is informed in writing in advance of the approximate cost and has agreed to proceed with the request.

10.9 Inaccuracies - If personal information is inaccurate or incomplete, it shall be amended as required and the amended information shall be transmitted to third parties in due course.

10.10 Unresolved Complaints - An unresolved complaint from an individual in regards to the accuracy of personal information shall be recorded and transmitted to third parties having access to the information in question.